ZERO G EYEWEAR LIMITED FRAME WARRANTY


All Zero G frames are warrantied for a period of 1 year from the purchase date against all manufacturing defects as determined by our technical services department. In the event of a manufacturing defect, the frame or corresponding defective part will be replaced at no cost, excluding ophthalmic lenses which shall not be replaced under any circumstances. Original dated sales receipt is required for warranty service.

  • Warranty does not guarantee credit.
  • All manufacturing defects are subject to thorough inspection by our technical services department.
  • Warranty does not cover scratches, chips, cracks made with tools, dropped/sat-on/stepped-on frames, misuse or abuse.
  • Warranty does not cover scratched or chipped sunglass lenses.
  • Warranty does not cover over or improper adjustments and lens fitting, lenses cut too big or use of non-recommended lens material made by labs or optical lab techs. It is agreed that the Account or Lab is held accountable for cost of defective part and/or frame caused by any of these circumstances.
  • Warranty is void if prescription lens are cut and inserted by an unauthorized lab or retailer.
  • Warranty does not cover stretching of the eye wire forcing hinge to become out of alignment. 
  • Credit is issued ONLY for the corresponding defective part in the event of a manufacturing defect. It is not recommended to order whole frame as replacement rather than the specific part as credit is NOT guaranteed for part or whole frame. Ophthalmic lenses shall not be replaced under any circumstances. Credit memo issued within 30-45 days of date item is received at Zero G.
  • Account must be current.
  • Credit denied if item(s) returned is(are) damaged due to improper packing.
  • Return Authorization is valid for 30 days from date of issue. Contact your representative or Zero G office for new authorization if expired.

1 YEAR WARRANTY EXTENSION


An additional 1 year warranty (total of 2 years) is available by registering your Zero G frame within 30 days of purchase by completing the below WARRANTY REGISTRATION FORM.


OBTAINING WARRANTY SERVICE


To obtain warranty service, please complete the below WARRANTY CLAIM FORM. Please note a warranty submission does not guarantee warranty service. Zero G reviews every warranty submission and will contact the submitting party with instructions for obtaining warranty service or to request additional case information.